Warranty Information

ORVOIS Warranty Policy

Better Moments, Backed by Confidence.

Every ORVOIS product is thoughtfully designed to create better moments—whether you're enjoying a quiet morning on the balcony, sharing dinner outdoors, or staying a little longer after sunset.

We stand behind the quality of every product we make.

That's why every eligible ORVOIS product is protected by our 1-Year Limited Warranty.

Warranty Coverage

Your ORVOIS product is covered against manufacturing defects and functional failures that occur under normal, intended use.

This warranty includes:

  • Manufacturing defects
  • Fan motor failure during normal use
  • LED lighting failure
  • Battery failure caused by product defects
  • Charging port or power circuit failure
  • Bluetooth speaker malfunction (CC Music S)
  • Control button or electronic switch failure
  • Internal electrical faults

If a covered issue occurs during the warranty period, ORVOIS will inspect the product and, at our discretion:

  • Repair the product
  • Replace the product
  • Provide an equivalent replacement
  • Offer another appropriate solution when replacement is unavailable

What Isn't Covered

Our warranty does not cover damage caused by misuse, accidents, or normal wear over time.

Examples include:

Physical Damage

  • Dropped products
  • Cracked housing
  • Broken tripod or stand
  • Broken handles or hooks
  • Impact damage

Improper Use

  • Unauthorized modifications
  • Disassembly or repair by third parties
  • Improper charging methods
  • Use outside intended operating conditions
  • Water damage beyond the product's IP rating

Cosmetic Wear

Normal aging is not considered a manufacturing defect.

Examples include:

  • Scratches
  • Surface discoloration
  • Paint wear
  • Battery capacity reduction over time
  • Normal aging of materials

Warranty Claim Process

If you believe your product has a manufacturing defect, we'll do our best to help.

Simply prepare:

  • Your order number or proof of purchase
  • A brief description of the issue
  • Photos of the product
  • A short video showing the problem (if applicable)

Our support team will review your claim and may request additional information if needed.

For certain cases, we may ask you to return the product for inspection before approving a repair or replacement.

Inspection & Verification

To ensure fairness for every customer, ORVOIS reserves the right to inspect all warranty claims.

If inspection determines that the issue is not covered under this warranty, the product may be returned to you, and shipping costs may apply.

Shipping

If the issue is confirmed as a warranty-covered manufacturing defect:

  • ORVOIS will cover the replacement or repair.
  • Shipping arrangements will follow the service policy applicable to your region.

If the damage is determined to be outside warranty coverage:

  • Return shipping or replacement costs may be the responsibility of the customer.

Accidental Damage Support

Accidents happen.

If your product is accidentally damaged through everyday use, it may not qualify for free warranty service.

However, we believe a single accident shouldn't end your Better Moments.

Eligible customers may receive a discounted replacement during the warranty period.

Please contact our support team for available replacement options.

Product-Specific Coverage

ORVOIS Flow

Covered:

  • Fan motor
  • Oscillation system
  • Battery
  • LED light
  • Charging system

Not Covered:

  • Broken tripod caused by force
  • Cracked housing
  • Impact damage

ORVOIS Halo

Covered:

  • Bluetooth speaker
  • LED lighting
  • Battery
  • Charging system
  • Electronic controls

Not Covered:

  • Damage caused by dropping
  • Water damage beyond IPX4
  • Cosmetic scratches
  • Magnetic accessory damage caused by misuse

Warranty Period

Unless otherwise stated:

1-Year Limited Warranty

begins on the date your original purchase is delivered.

The warranty applies only to products purchased through:

  • ORVOIS Official Website
  • Authorized ORVOIS Retailers
  • Authorized Distribution Partners

Need Help?

Our support team is always here to help you get back to enjoying better moments.

If you have any questions about your product or warranty, please contact us.

Email: serena@orvois.com

We aim to respond within 1–3 business days.

 

Designed for Better Moments. Protected with Confidence.

Every ORVOIS product is created to accompany life's meaningful moments. Our warranty is here to keep those moments going—simply, fairly, and with care.