Política de envío
Shipping Overview
We're making shipping easier for you. ORVOIS offers reliable shipping options to eligible destinations worldwide, with free standard shipping available on qualifying orders.
Please review the information below for order preparation times, estimated delivery times, free shipping eligibility, and special shipping conditions.
Free Shipping
Orders of $59.00 or more qualify for free standard shipping in eligible countries and regions.
Orders with a merchandise subtotal of $59.00 or more before shipping fees.
Free shipping applies to standard shipping only.
No coupon code is required. Free standard shipping is applied automatically at checkout when your order qualifies.
Eligible Countries & Regions
Free standard shipping on qualifying orders is currently available in:
For orders below $59.00, the applicable shipping charge will be displayed at checkout before payment is completed.
Order Preparation Time
Orders must be prepared and processed before shipment.
Customized, prescription, or made-to-order eyewear generally requires 2–3 business days of preparation time before the order is handed over to the shipping carrier.
Preparation time is separate from the estimated shipping time shown below.
Complex prescriptions, special lens configurations, high-order-volume periods, or additional verification requirements may occasionally require more preparation time.
Estimated Shipping & Delivery Time
| Shipping Stage | Estimated Time | Details |
|---|---|---|
| Customized / Prescription Order Preparation | 2–3 Business Days | Time required to prepare customized, prescription, or made-to-order eyewear before shipment. |
| Standard Shipping | 7–10 Business Days | Estimated transit time after the order has been processed and shipped. |
| European Destinations | Additional 3–4 Business Days | European deliveries may require approximately 3–4 additional business days due to transportation and customs processing. |
Delivery estimates begin after your order has completed preparation and has been handed over to the shipping carrier.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier conditions, customs procedures, and circumstances outside our control.
Express Shipping Restrictions
Express shipping may be available for selected destinations and orders. Any applicable express shipping charge will be displayed at checkout.
- P.O. Box addresses
- APO/FPO addresses
Unavailable Shipping Destinations
At this time, shipping is not available to the following destination codes:
Shipping availability may change as our logistics network evolves.
Bulk Orders
Orders containing more than 20 pairs of glasses may require special logistics arrangements.
Additional shipping fees may apply to bulk orders because of package size, weight, handling requirements, or shipping destination.
If additional shipping charges are required, our team may contact you before shipment to confirm the applicable cost.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review the following information before completing checkout:
- Recipient name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State or province
- Postal or ZIP code
- Country or region
- Contact phone number, when required
If you discover an error after placing your order, please contact us as soon as possible.
If the order has already entered processing or shipment, we cannot guarantee that the shipping address can be changed.
ORVOIS is not responsible for additional shipping costs, reshipping fees, failed delivery, package redirection, or package loss resulting from incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order has been shipped, tracking information will normally be provided through your shipping confirmation email or order details.
Tracking information may take some time to become active after the carrier receives the package.
If your tracking information does not update for an extended period, please contact our customer service team for assistance.
Delivery Delays
While we strive to provide a seamless and reliable shipping experience, additional delivery time may occasionally be required.
Possible causes of delay include:
- Invalid, incomplete, or incorrect shipping addresses.
- Customs clearance or import processing delays.
- Carrier or transportation disruptions.
- High-volume shopping periods or public holidays.
- Force majeure events, including natural disasters, public health emergencies, severe weather, acts of God, or other events beyond our reasonable control.
Delivery delays caused by carriers, customs authorities, incorrect customer-provided information, or circumstances outside ORVOIS's reasonable control do not automatically qualify an order for cancellation or refund.
Customs, Duties & Import Processing
International shipments may be subject to customs inspection, import processing, taxes, duties, brokerage charges, or other fees depending on the destination.
Customs processing may also extend the estimated delivery time, particularly for certain European or international destinations.
Unless otherwise stated during checkout, charges imposed by local customs authorities or third-party agencies may be the responsibility of the recipient.
ORVOIS does not control customs processing times or charges imposed by local authorities.
Orders Shipped in Multiple Packages
Some orders may be divided into multiple packages because of product availability, prescription customization, fulfillment location, or logistics requirements.
If your order is shipped separately, you may receive more than one tracking number and the packages may arrive on different dates.
Lost or Missing Packages
If your package has not arrived within a reasonable period after the estimated delivery window, please first review your tracking information.
If the shipment appears to be delayed or lost, contact our customer service team with your order number and tracking information.
We may contact the carrier and investigate the shipment before providing a final resolution.
If a package is confirmed to have been lost because of a carrier or ORVOIS shipping issue, we will review the case and provide an appropriate solution.
Packages lost or misdelivered because of an incorrect or incomplete shipping address provided by the customer are not considered an ORVOIS shipping error.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with family members, household members, or neighbors.
- Check with building reception, security, or mailroom staff.
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, please contact our customer service team so we can assist you with the next steps where possible.
Refused or Returned-to-Sender Packages
Packages may be returned to the sender because of an incorrect address, incomplete delivery information, failed delivery attempts, refusal by the recipient, customs issues, or other delivery problems.
If a package is returned because of an issue caused by the customer, additional shipping, redirection, handling, or reshipping costs may be the customer's responsibility.
Refund eligibility for returned-to-sender shipments will be determined in accordance with our Refund & Return Policy and the circumstances of the order.
Orders Placed Through Other Sellers
This Shipping Policy applies only to orders placed directly through the official ORVOIS website.
Purchases made through third-party retailers, marketplaces, resellers, or other websites are subject to the shipping policy of the original seller.
Customer Service
If you have questions about shipping, tracking information, delivery, or your shipping address, please contact our customer service team.
Please include your order number whenever possible so we can assist you more efficiently.